New Feature - Company Inbox

Words from ArchiPro

The new addition of Company Inbox is designed to deliver a better experience for users looking to engage with your company. A better user enquiry experience means more lead enquiries, more sales and more revenue for your business.

Why are we making these changes?

Here’s a quick overview of how the new Company Inbox works.

We've seen great results with the Enquiries Inbox already. All our enquiries are kept in the one place and we can be confident our responses aren't going to spam."’ - Christi & Giuseppe Carluccio from My-woodfiredoven

What is different to how I previously received enquiries?

Lead contact details on request

Users of the ArchiPro platform are at various stages of their project. Some may be months away from being ready to speak with a product supplier or professional and simply require a price to understand how it fits within their project budget. Others may require additional product information like specs or drawings before they’re ready to engage over the phone. When a customer has been provided with all relevant information, they'll be in a great place to chat over the phone. At this point, we suggest asking them to share their details.

The benefit of this is that it means your sales conversations are pre-qualified, and you can share these leads with your sales team once you know a customer is sales ready. You will know your product and price is in line with their project, thereby improving the quality of sales conversations you're having via our platform.

We're working on the ability for a customer to choose when they share their contact details with you - which may be sooner in the conversation - but giving them this flexibility reflects how our end users and your customers want to use the platform.

If you have any further questions or product feedback, please reach out to your Client Manager, or to our Product Team at evan@archipro.co.nz.

With thanks,

ArchiPro