Bathroom Butler

Having been in manufacturing since 1979, Bathroom Butler is a family business that has evolved from a furniture company to manufacturing heated towel racks and bathroom accessories over the past 15 years. Our quality materials and innovative
technology are matched by our passion for design that brings out the beauty in every bathroom.

Heated Towel Rails

To keep your product in pristine condition it is important to clean regularly. Firstly, switch OFF your heated towel rail and allow it to cool down. Secondly, wipe it down with a warm damp cloth then buff it dry with a clean dry cloth.If you choose to use a specialized cleaning product such as a stainless steel cleaner, make sure it is Chlorine-free; or in the case of a stainless steel polish make sure it is both Chlorine and abrasive free. When cleaning the wall or tiles around your HTR make sure the cleaning products are Chlorine-free as this could cause permanent damage to the surface of your stainless steel HTR. Do not use any acid based cleaning products or tile grout cleaner any where near your HTR as these products will cause permanent damage to the surface of your stainless steel HTR.

Cleaning Colour Finishes: Use only a warm damp microfibre cloth then wipe dry with a microfibre cloth. Do not use any household or industrial detergents and do not sue any abrasive cleaning materials. As colour finishes are created by coating the product, it is possible to damage the surface by chipping or scratching it which is not covered by the warranty – do not bump or scratch with other objects.

Bathroom Accessories

To keep your product in pristine condition it is important to clean regularly. Simply use a warm damp cloth then buff it dry with clean dry cloth.If you choose to use a specialized cleaning product such as a stainless steel cleaner, make sure it is Chlorine-free; or in the case of a stainless steel polish make sure it is Chlorine and abrasive free.When cleaning the wall or tiles around your bathroom accessory make sure the cleaning products are Chlorine-free as this could cause permanent damage to the surface of your stainless steel product. Do not use any acid based cleaning products or tile grout cleaner any where near your bathroom accessory as these cleaning products will cause permanent damage to the surface of your stainless steel bathroom accessory.

Cleaning Colour Finishes: Use only a warm damp microfibre cloth then wipe dry with a clean microfibre cloth. Do not use any household or industrial detergents and do not use any abrasive cleaning materials. Do not allow any residue from toothpaste, shaving cream, hand soap or other similar bathroom products to dry on the coated bathroom accessory surface. Clean off immediately with water and dry with a clean cloth. As colour finishes are created by coating the product, it is possible to damage the surface by chipping or scratching it which is not covered by the warranty – do not bump or scratch with other objects.

Heated Towel Rails

Manufacturing Warranty: The Bathroom Butler® heated towel rails (HTRs) are manufactured from stainless steel. All stainless steel components of Bathroom Butler’s HTRs, excluding the colour finishes, the heating element, PTSelect Switch and TDC Timer, are guaranteed against any manufacturing defects for a period of 15 years from the date of purchase, as printed on the sales docket, which must be provided as proof of purchase upon return of the goods. This updated Guarantee only applies to HTRs purchased after 1st January 2020, all HTRs purchased prior to 1st January 2020 but after 1st August 2013 carry a 10 year Limited Guarantee. All HTRs purchased prior to 1st August 2013 carry a 5 year Limited Guarantee.

Heating Element: The heating element is guaranteed against any manufacturing defects for a period of 5 years from the date of purchase.

Controllers: The controllers which include the PTSelect Switch and TDC Timer are guaranteed against any manufacturing defects for a period of one year from the date of purchase.

Colour Finishes: The surface finish of all colour components (including PVD and other coating methods) are guaranteed against any manufacturing defects for a period of one year from the date of purchase.

Excluded from this warranty are damages resulting from force majeure (Acts of God), including, but not limited to, lightning and floods, fair wear and tear, misuse, wilful damage, negligence, repair of device without the approval of Bathroom Butler or damage resulting from incorrect installation.

The manufacturer’s liability is limited to repair or replacement of HTRs only. No claim for consequential damage and/or labour and/or transport will be entertained. Damages arising from misuse of the HTRs will render the warranty invalid.

This warranty is only valid when the product has been purchased from an authorised reseller or country/territory distributor, and is only valid within the geographical borders of the country/territory that it was originally purchased. This warranty only extends to the original purchaser of this product and is not transferable.

*Some products or ranges are only available in selected geographical regions

Bathroom Accessories

Manufacturing Warranty: All components of Bathroom Butler® stainless steel bathroom accessories with RIGID Loc Mounting system, excluding the colour finishes, are guaranteed against any manufacturing defects for a period of 15 years from date of purchase, as printed on the sales docket, which must be provided as proof of purchase. This updated Guarantee only applies to bathroom accessories with RIGID Loc purchased after 1 January 2020, all bathroom accessories with RIGID Loc purchased prior to 1 January 2020 carry a 10 year Limited Guarantee. All other bathroom accessories without RIGID Loc mounting system carry a 5 year Limited Guarantee.

Colour Finishes: The surface finish of all colour components (including PVD and other coating methods) of Bathroom Butler® bathroom accessories are guaranteed against any manufacturing defects for a period of one year from the date of purchase.

Excluded from this warranty are damages resulting from force majeure (Acts of God), including, but not limited to, lightning and floods, fair wear and tear, misuse, wilful damage, negligence, repair of device without the approval of Bathroom Butler or damage resulting from incorrect Installation.

The manufacturer’s liability is limited to repair or replacement of bathroom accessories only. No claim for consequential damage and/or labour and/or transport will be entertained. Damages arising from misuse of the bathroom accessory will render the warranty invalid.

This warranty is only valid when the product has been purchased from an authorised reseller or country/territory distributor, and is only valid within the geographical borders of the country/territory that it was originally purchased. This warranty only extends to the original purchaser of this product and is not transferable.

*Some products or ranges are only available in selected geographical regions

1. What is the main purpose of a heated towel rail?

A. To warm towels
B. To dry towels
C. To heat the bathroom

2. True or False. You can adjust the temperature of the heated towel rail.

A. False. The temperature setting comes as a standard from the factory, you can’t choose your own.
B. True. You can choose the temperature setting; you can increase it or decrease it to your personal preference.
C. I don’t know.

3. How long does it take for the heated towel rail to reach optimum working temperature?

A. 2 – 5 minutes
B. 10 -15 minutes
C. 60 – 90 minutes

4. True or False. You should use your heated towel rail mostly in the winter.

A. True. There is nothing better than a warm bath towel on a chilly winter’s day.
B. False. You should use it all year-round in the winter and in the summer for swimming and beach towels too.
C. I don’t know.

5. Do heated towel rails reduce the number of germs and bacteria on towels?

A. No. My towels are clean and germ-free already.
B. Yes. Heated towel rails eliminate bacteria by 90%. Very few people are aware of the number of germs and bacteria on used towels.
C. I don’t know.

6. How much electricity does a heated towel rail draw?

A. Same as a hair dryer – 3000 Watts
B. Same as a standard light bulb – 60 watts
C. Same as an electric kettle – 1800 Watts

7. True or False. For best results you should fold your towel and hang over the heated towel rail.

A. False. You need to open-up your towel and drape it over the heated towel rail.
B. True. You need to create insulation under the damp towel, not allowing any heat to escape, so you should fold your towel twice, creating four layers.
C. I don’t know.

8. True or False. I can hang more than one towel on my heated towel rail at the same time.

A. False. I am draping my towel, there is only enough space for one towel at a time.
B. True. I am folding my towel; I can hang two or more towels at a time depending on the size of the heated towel rail.
C. I don’t know.

9. True or False. I need a large bathroom to accommodate a heated towel rail.

A. True. Heated towel rails need a lot of space to fit in the bathroom.
B. False. Heated towel rails don’t need a lot of space, the average width is 500mm which means it can fit in a small bathroom too.
C. I don’t know.

If you chose

Mostly A’s
Turn what you know on its head. You believe every myth and urban legend about heated towel rails. Unfortunately, what you know isn’t true. Be more open minded and be willing to be proven wrong. All correct answers are at B.

Mostly B’s
Congratulations, you are a true expert on all things heated towel rails by Bathroom Butler, and a powerful brand ambassador. You know your stuff and it shows. All correct answers are at B.

Mostly C’s
You are a clean slate. You are untainted by false assumptions and incomplete truths. You keep an open mind and you are willing to learn. All correct answers are at B.