Real Flame Fireplace

Do you have a question about Real Flame or our fireplaces? This page gives answers to our frequently asked questions.

Do I need ventilation for the room in which my gas fireplace is going to be installed?

If you are installing a decorative gas fireplace with an open flame then YES, it is mandatory to have a permanent fixed ventilation in the room for your safety and to get the best-looking fire. If the gas fireplace is a glass-fronted sealed fire then NO, ventilation is not required.

Why is the star rating for my space heater important?

A star rating on your space heater specifies the energy efficiency of your unit. It provides you details on the amount of gas your fireplace consumes per year. The higher the star, the higher is the energy efficiency.

We recommend units with maximum stars as it helps us consume less natural resources and also reduces the amount of greenhouse gases emitted into the atmosphere.

Can I install my gas log fire myself?

No. All gas appliances must be installed by a fully qualified licensed gas fitter.

How do I know if my gas fitter is qualified?

All qualified gas fitters must be licensed. Ask to see your installer’s license and ensure they provide you with a Certificate Of Compliance for any gas works they carry out.

Are gas log fires safe?

Yes, all gas appliances sold in Australia have to pass strict codes of safety. All approved gas log fires are listed on the websites of approval authorities such as AGA, IAPMO and SAI Global.

How do I know if a fire will heat my room?

All space heaters must display a STAR RATING tag. This swing tag will show you important information such as gas consumption, energy efficiency and the heating output in kilowatts. The kilowatt rating is what determines the heating OUTPUT. Heating capacities vary depending on many different factors such as geographic location, insulation quality, types of window, type of floor and building material to name a few. Consult your dealer if you are unsure.

What is a “Decorative Fire”?

A decorative fire is a fire that is not classified as a space heater. These are usually used in residential or commercial applications where there is already a heating system and the user is just looking for wow factor. There are some fires approved as decorative that will provide a small amount of warmth, but these are not efficient forms of heating.

How often should I have my gas fire serviced?

The frequency of servicing will depend on the amount of use your fire gets. Typically we recommend you service your fire every two years as a minimum.

Professional Support

At Real Flame, we have a team of experts ready to help with your professional project. Our dedicated team has experience in design, construction and building and is here to answer your fireplace questions and work with you to take your project from the planning stage to completion.

Architectural Design Advisor

Looking for an Electric or Gas fireplace? Our advisors are here to help provide solutions for your project, with extensive knowledge and experience working in the design and building industries.

We are able to present CPD presentations to you and your firm, in both the Electric and Gas fireplace fields. Each presentation is worth one formal point.

What our clients say

Take a look at how our clients have used Real Flame fireplaces to transform their space and hear about their Real Flame experience.