Dear Slate,
We would like to sincerely thank you for the amazing job you have done in building our home. Building a house was a completely new experience for us, and one we entered with a great deal of anxiety and nervousness, as we weren’t sure what to expect and feared that something might go wrong. We needn’t have worried at all; Slate made the entire experience a wonderful one.
From the very beginning, we appreciated Luke taking the time to drive us around previously completed homes so we could see firsthand the level of craftsmanship we could expect. This immediately gave us confidence and reassured us that our experience would be personalised and that we were genuinely valued as clients. We had made some preliminary enquiries with other companies, but often felt like we were just another number. With Slate, that was never the case.
Luke was exceptional throughout the process, maintaining regular contact, helping us plan our build, and always making time to meet with us whenever we needed. We were especially grateful for the understanding and lack of pressure when our previous house took longer than expected to sell. Being able to pause payments without any stress or concern made a huge difference and truly eased the pressure on us. From the outset, we felt supported and cared for.
One aspect we especially valued was having a fixed build price. This gave us great peace of mind throughout the process, and we were extremely impressed that the final cost came out exactly on budget. Where refunds were required, these were processed promptly and without any hassle, further reinforcing our trust in Slate’s transparency and professionalism.
This level of personalisation continued throughout the build. Communication was consistently excellent, and any adjustments we requested were always met with a positive and accommodating “no problem, we can do that” attitude. Brett, as our project manager, was outstanding. He was friendly, approachable, and incredibly accommodating, which made the entire process feel smooth and stress-free. Brett continually pushed the build forward, kept everything on track, and ensured progress was always being made.
Whenever amendments or changes were required, Brett took the time to fully explain all available options and provided clear, detailed information and quotes, allowing us to make informed decisions with complete confidence. At no point did we feel rushed or uncertain, and we always felt that our best interests were a priority.
The level of workmanship throughout the build was of a very high standard and fully met, if not exceeded, our expectations. After hearing many horror stories from friends about their own building experiences, we can honestly say that our experience with Slate has been nothing but positive. In fact, we were a little sad when the project was completed, as we genuinely enjoyed the journey so much.
Should we ever build again, we will definitely be calling Slate again.
Yours sincerely