Smart Sparks Electrical

Integrity:
Honour our commitments to those we serve.
We don’t take our commitments lightly. We will do everything within our power to meet expectations. We own up to and learn from our mistakes. We do the right thing always.

Drive:
Never be satisfied with good enough.
Excellence is a habit not a goal. We welcome a challenge with enthusiasm and go above and beyond the call of duty because that’s who we are.

Innovation:
Be curious, adventurous and creative.
We question conventional wisdom and challenge the status quo. If there is a better way, we’ll find it. We are excited by ingenuity and thrilled to try something new.

Growth:
Embrace opportunities to learn and improve.
We invest in ourselves and in one another not just to grow as an organisation but also as individuals. Through personal development and continuous improvement we enrich our lives and are better prepared to tackle opportunities as they arise.

Compassion:
Observe, listen, understand and assist.
We’re all human. Everyone we work with experiences the same hopes and fears. Our compassion is what allows us to understand where we’re needed and what we can do to help.

Frequently Asked Questions

How long has Smart Sparks been in business?
Smart Sparks was formed in 2004.

How much does a quote/estimate cost?
Our quotes and estimates are free.

How do I pay my invoice?
We accept Internet Banking & Cheque.

Do you have finance options available?
We are aligned with Gem Visa. Pre-approval is required - Contact us today!

Do you do insurance work/repairs?
We will undertake insurance work/repairs and are more than happy to provide an estimate for the work required.

Can you perform a pre-purchase electrical check?
We would be more than happy to give you an appraisal on the electrical wiring in your new investment.

Can I supply my own light fittings?
You are more than welcome to supply your own light fittings as long as you can provide the SDOC documentation.

Can you test my emergency lighting?
We are IQP Certified.

Can I trust your staff in my house/property?
All of our staff are strictly police vetted.

What is a ESC & COC and when do I receive one?
ESC's and COC's are the certified documentation of works completed, This will be received within 7 days of completion of the job.

Do you do appliance repairs?
We can repair ovens, plug tops and other selected appliances - Contact us to find out more.

What is thermal imaging?
Thermal imaging is an insurance requirement, it is also a way of completing building maintenance without shut-down. Thermal imaging uses infrared thermography,  allowing us to see these invisible thermal signatures of impending damage before the damage occurs. When current flows through an electric circuit, part of the electrical energy is converted into heat energy - however sometimes unwanted heat is generated that results in costly damage or shut downs.

Can I buy electrical parts from you?
Yes, contact us to find out more.

How often should items be tested & tagged?
Different items have different requirements when it comes to test & tagging:
For the most common environments, we recommend the following frequencies:

• 3 months - building, construction and demolition
• 6 months - factories, warehouses and production
• 12 months - an environment where the equipment/supply cord is prone to flexing or open to abuse
• 5 years - office environment(s) where the equipment/supply cord is NOT prone to flexing or open abuse

What do I do if I have a complaint?
We aim to provide excellent service always, but if something does go wrong we want you to tell us about it. This will help us to improve the quality of service - Contact us via phone or email if you have any concerns.

Are there any available jobs at Smart Sparks at the moment?
Things are constantly changing, if you have an interest in working at Smart Sparks contact: admin@smartsparks.co.nz