Window Treatments NZ Ltd

To ensure superior quality and consistency for our customers, our skilled staff manufacture Window Treatments' products in a high-tech plant in Christchurch.

Much of the equipment used in manufacturing our products have been specifically designed and built for the company – a fact that makes Window Treatments unique and well-positioned to incorporate and commission new technology as required. This ensures production of our blinds, shutters, awnings and insect screens is consistently flawless and efficient.

We also manufacture a large percentage of the components used throughout the product range, many of which have been designed in-house. For the customer, this has many benefits including ready availability of replacement parts or servicing and the ability to cater to specialist design/installation requirements. A stable local workforce, in conjunction with our manufacturing management systems, ensures we have the ability to increase output at relatively short notice without compromising product quality.

This ability to meet special high-volume commissions and tight customer deadlines is characteristic of the total commitment that our staff have to ensure customer satisfaction.

Q. Window Treatments’ products are very price-competitive in the market place, how does the quality compare?
A. Excellent. Our prices are very competitive because we sell direct, from the factory to the customer. There are no middlemen. Our quality is first-rate as our fully trained and skilled staff manufacture our products to meet international standards in our high-tech plant in Christchurch.

Q. Do you offer a free, no obligation, measure and quote?
A. Yes, we have a team of skilled consultants who can advise on the selection of blinds, shutters or awnings that will fulfill your specific needs, as well as show you product samples which will allow you to select suitable colours, textures and fabrics from the infinite variety available. Phone 0800 36 36 39 anytime for an appointment, or use our online contact us form.

Q. Do your prices include installation?
A. Yes. We have a team of skilled installers throughout the country who will install and test your blinds, shutters, awnings or insect screens to ensure they are operating correctly.

Q. How do I clean my blinds?
A. For most blinds a light regular dusting will maintain their like-new appearance. For deeper cleaning vacuum with the brush attachment of your vacuum cleaner. Or contact blind cleaning services such as:
The Blind Care Company in Christchurch (Ph 377 0770)
Blind Care Nelson (Ph 0800 11 55 37, or 03 547 7192)
Mr Sparkel in Auckland (Ph 0800 11 55 37 , or 09 441 8305)
Mr Sparkel in Wellington (Ph 0800 11 55 37, or 04 570 0705)

For all other areas, just call us on 0800 36 36 39 and we will recommend a suitable cleaner.

Q. I have young children and safety is a big concern for me. Which Window Treatments’ products should I select?
A. At Window Treatments’ we are very safety conscious. Ask one of our consultants about motorisation which removes the need for any loose cords or choose your blinds to be installed with cord tidy’s.

Q. Which blind types have the best thermal properties?
A. Rollers, Honeycomb Pleated Blinds, Shutters, Cedar Blinds, Timber Blinds.

Q. Do you have the fabric that, when I am inside I can see out, but people cannot see in?
A. We do have fabrics like these which provide privacy during day time whilst at the same time give you the ability to see out. However at night time with the house lights on, the reverse applies so total privacy is not always possible using only one fabric. Our double roller systems have evolved to address this issue by allowing two fabrics to be used.

Q. I am looking for window treatments that can be motorised and operated by remote control. Which products can do this?
A. Motorisation with remote control is available on the majority of our blinds and shutters, apart from Verticals.

Q. I see your products offer something called UV protection – what’s that?
A. We test our products for how well they filter out the sun’s UV rays and the heat associated with those rays, on a scale of 0 to 8 (8 being the optimum UV protection). Most of our fabrics are between 5 to 7 on this scale.

Q. Can I put Cedar blinds or shutters in the bathroom?
A. Yes, but for these “wet” areas we recommend the blinds or shutters have a lacquered or painted finish.

Q. How long is your guarantee?
A. We provide a full guarantee on product and installation for three years, and some fabrics have a five year guarantee.

Q. Are spare parts readily available? If so, where can I get them?
A. Yes, because we manufacture in New Zealand, replacement parts are readily available from any Window Treatments’ branch nationwide or they can be purchased from Mr Sparkel, The Blind Care Company or www.blindparts.co.nz (see our Cleaning page for contact details).

Q. How do blind prices compare in relevance to one another?
A. This varies according to the size of the window that you are covering but as a general rule of thumb the order of pricing from the least expensive to the most expensive are: Venetians, Verticals, Faux Wood (New Image), Pleated, Rollers, Blocco, Cedar blinds, Securo and then Shutters.

Q. I work all day. Do you offer after hour appointments such as late nights or weekends?
A. Yes, we can arrange this. Simply phone 0800 36 36 39 anytime for an appointment or use our online contact form.

Q. How long, after ordering, will it take to get my blinds installed?
A. Generally two to four weeks after ordering depending on the product type, however imported shutters will take longer.

Q. Can the technicians take down my old blinds when installing my new blinds?
A. The technicians can remove your old blinds and the cost to do this is best discussed with the Sales Consultant.

Q. Can the technicians fix some of my old blinds in another room, when they install my new blinds?
A. Yes – if they are Window Treatments’ blinds but charges may be incurred. Alternately repairs can be carried out by Mr Sparkel or The Blind Care Company (see our Cleaning page for contact details).

Q. How can I pay my deposit?
A. By cash, Visa, Master Card, or Internet Banking.

Q. Do you offer extended credit?
A. Yes, we generally offer six months without interest and deferred payment (via Gem Visa, or Q card, conditions apply) but please discuss this with our Sales Consultant.

Q. I have got a quote from another company and you are much cheaper – why?
A. Because we sell at factory direct prices we can pass on the resulting savings to our customers.

Q. Do you do tinting of windows?
A. No we do not provide this service, but we recommend the following company for all South Island locations :
Glazing Films Ph 0800 772 371 or 021 772 371,
Website www.glazingfilms.co.nz
Email glazingfilms@clear.net.nz

Cleaning: For most blinds, a light regular dusting will maintain their like-new appearance. For deeper cleaning vacuum with the brush attachment of your vacuum cleaner. Our cedar and wood products can also be re-oiled and/or rejuvenated. For professional cleaning and rejuvenating services, we can recommend contacting the companies as listed below   – see below for contact details

Repairs: Our quality products are designed to provide many years of trouble-free life and all are covered by a 3-year warranty. If during this period however you experience any problems with our product or need spare parts please contact your closest showroom for assistance.

Parts: If your Window Treatments NZ Ltd product is outside the warranty period and you require spare parts for Window Treatments products, you can order online at www.blindparts.co.nz

However, if you prefer for our technicians to repair your blinds and you are in Christchurch, Wellington, Auckland or Hawkes Bay, just phone, email or complete the “contact us” page at one of the following locations:

Mr Sparkel – Auckland & Wellington, The Blind Care Company – Christchurch
and Easy Clean Blinds – Hawkes Bay
All three companies repair and clean many other makes/models of products so please contact them for advice and assistance.

Click here for our Document Library to download Specification Data for our products in PDF file format.