AV Design

They say the best things in life take time to develop and mature. A great example of that is today’s Smart Home Design team. The dynamic firm we are today, started as a passion for technology, high performance audio and video, and the drive to do something great.

As Managing Director, Troy Street has led Smart Home Design to become one of the top Residential AV integration specialists in QLD Australia. His team works closely with our partners, they deliver impeccable service.

When asked what makes Smart Home Design different than the rest, Street said, “Our systems are customized to each client’s needs and expectations. Furthermore, we are an independent dealer, meaning we are not subject to inventory or tied to any specific manufacturer. So we have the freedom to give you unbiased advice and offer you products based solely on their ability to suit your needs and perform to the highest standards of excellence.”

He adds, “Our professional staff receives continual training on the newest and most advanced products available. All of our products are warranted and we guarantee our work: two years of service are included with our installation because we believe in our ability to install things the right way. Our electronics experts are available 24/7/365 to assist you with whatever you may need. Our superior personal customer service has earned us an impeccable reputation in the North and South East QLD regions and beyond. Our company is licensed, and insured. Your satisfaction is our ultimate reward.”

Trust is the cornerstone of any successful relationship, and we’re committed to earning yours by always delivering stellar installations and quality customer support. We work tirelessly on every project to show why we are the preferred smart home automation company on the Gold Coast for luxury homeowners and trade professionals.

PERSONALIZED DESIGN

We tailor every system to complement the unique needs of our customers.

CRAFTSMANSHIP

We’re committed to excellence throughout every phase of every project.

CRAFTSMANSHIP

We’re committed to excellence throughout every phase of every project.

FACTORY TRAINED TECHNICIANS

We believe ongoing education is a must. Review our industry certifications here.

EXPERIENCE

Our team’s experience ensures we are able to exceed our clients’ expectations every time.

MODERN EXPERIENCE CENTER

Our private showroom offers you the opportunity to experience firsthand the power of home technology.

LIFE SAFETY SYSTEMS

Smart Home Design’s industry-leading ‘alarm’ systems offer a full range of detection and reporting capabilities, including burglar alarms, fire, carbon monoxide, medical emergencies, high/low temperatures, and enhanced safety with integrated door locks. Any incident notifications are shared via keypad alerts, phone calls, emails and text messages. Our intrusion systems link to lighting control to flash specific lights if an event is detected.

SMART ANALYTIC CAMERAS

Prevent incidents – don’t wait until it’s too late. Whether you are at home or away, we go beyond simple cameras. We integrate smart cameras and program them to detect unwanted activity. When an intruder or other unauthorized movement occurs, the cameras ‘notify’ the alarm system which contacts you and the authorities. We utilize the best surveillance equipment available to maximize picture quality and reliability. Get added peace of mind knowing that your home has extra ‘eyes’ and the ‘intelligence’ to act on your behalf.

NETWORKS AND WIFI

Speed and bandwidth matter. Streaming Netflix, kids on YouTube, Facetime video calls… we expect to see what we want, when we want. With your household carrying 10, 20 or more devices AND your security cameras, smart lights and automation system… carrying the ‘load’ requires an enterprise-grade network with enough ‘headroom’ so you are ready for today and the future. Larger home? Coverage is critical, indoors and outside. Leave it to our team of networks experts to get the right result.

LIGHTING, SHADE AND CLIMATE CONTROL

We integrate climate, shade and lighting control into a unified, programmed and intelligent system capable of reducing your carbon footprint, while enhancing comfort, privacy and safety. Preset ‘scenes’ run during the day and night based on your usage, weather, season, and occupancy requirements. You can easily modify settings to adjust temperature, humidity, or radiant heat for a room or zone. Modify the fireplace, gas lamps, or adjust the motorized shades and dim lights together with one button.

ADVANCED ACCESS CONTROL

Not only does our access entry systems provide the doorbell chime on the house phone or residents’ mobile devices, you can view and talk to the visitor and unlock the door remotely. We can include a facial reader, fingerprint or RFID and touch-displays to enhance access control and allow you to interface with other systems, achieving even higher site security.

AUDIO VIDEO

One of the best-loved conveniences for your home is music on-demand that plays wherever you are. Music makes a house into a home. That’s what we do we bring the pleasure of music at the touch of a button on your mobile device for all rooms, in and out, with the latest gear from the world’s best vendors. Our advanced audio systems deliver sound that fits a range of environments. You can have concealed sound for any room, at high levels of quality. Speakers can be hidden in walls and ceilings, indoors or out. That means no clutter, no special furniture. The system is housed in a closet – each room merely needs a pair of visible or concealed speakers. Artist and album information can be displayed on a TV or your phone. The Beatles in the Bathroom? Oprah in the Kitchen? Yes!

MEDIA ROOMS

Sit in your cinema recliner, touch a button, and let the show begin. Select a movie or concert from your library. Our theaters can be concealed and tailored to any interior decor. Entertaining friends or family? Your Private Theater can easily convert to a Gaming system that makes for the most engaging video game experience imaginable. Our private theaters take into account your listening and viewing environment, available light, and the shape, size and acoustic nature of the room. Our background in professional video systems ensures you of the highest performance. AV Design is also your source for theater interiors and build-outs. From theater seating and risers, to stages, drapes and lighting, we work with your designers to construct the themed theater of your dreams. No one knows video and sound like AV Design.

The Smart Home Design Performance Guarantee

We are so confident in our skills and workmanship, all of our installations come with a lifetime performance guarantee on labour. That is to say, if you find any problems with your system that are a result of our installation works then we will fix it for free – that’s a promise!

Why do you need a Client Care Plan?

Despite our best efforts to only recommend the best and most reliable gear, technology is technology and sometimes it stops doing what it’s meant to do. And that can be really frustrating because it often happens at the most inconvenient time.

Our Broadband Network can be included

Our Broadband network is included so we look after your home network, Whole home Technology in a simple monthly fee*

Maintain your home automation system like you maintain your car

You wouldn’t buy a brand-new BMW and leave it 3 years before you get it serviced, would you? In the same way, it’s very important to keep your system regularly serviced and maintained to ensure it’s always operating to 100%. Software updates are released fairly regularly which usually include new features that you could be missing out on. It’s important to us that you continue to love your system and that’s why we offer three Client Care Plans to make sure that when you need an oil change, it can be done quickly and conveniently.

Are Client Care Plans available to everyone?

Yes, so long as you have a network installed and maintained by Smart Home Design OR one of our Partner Companies then you can choose from the packages so contact us to find out more.

Remote System Monitoring (RSM)

A big concern when investing in technology to control your home is ‘what happens when it goes wrong?’

This is a valid and important question. Technology is complex, even if we make it easy to use. If it goes wrong, it can be difficult to figure out what the problem is over the phone – which traditionally meant booking an on-site service call. Not ideal if you have a house full of people coming over!

READ MORE ABOUT RSM

Well, we could have the solution for you! Using awesome network technology (borrowed from the IT world) we now offer a Remote System Monitoring package, which means that we keep an eye on your system from the comfort of our office chairs and can often fix problems before you’ve even noticed they’re a problem. Essentially this means a much more comprehensive service offering for you and far fewer service calls to fix minor issues.

You’ve all been there with the dreaded ‘firmware update required’ pop-up that you just can’t get rid of. Now we can often make that headache go away with a simple push of a button remotely. Now that’s much better than waiting 3 days for a technician to come to your house isn’t it?

Here’s a summary of how RSM can benefit you:

• No need to wait for a technician to come to your house, and no need for you to be home
• Your own Digital Support mobile App
• Issues on your network can often be resolved before you even notice them*
• The optional remote power cycling feature can fix common devices that have a tendency to freeze or lock-up (we’re looking at you, Foxtel and Apple TV!)^
• We can alert you if you’re internet service has dropped out for a period of time or if it’s slower than it should be*
• We’ll regularly check if all your Wi-Fi points are working well and broadcasting at maximum efficiency*

*Requires Silver or Gold client care plan

^May require additional hardware

We remotely manage your smart home system and receive automatic updates so that if there are any problems we can sort them out before they interfere with your day.

We also offer automatic Wi-Fi updates so you never have to worry about your internet slowing you down with buffering or failing to work when you need it.

We will organise your smart home to be streamlined and free of clutter. Cables strewn across the floor and not knowing which of the five remotes to use will quickly become a thing of the past. From now on you can control everything with a simple touchscreen including an audio and video system that integrates seamlessly with all of your preferred streaming services.

Our smart homes will take efficiency to a whole new level. You may be able to control the settings of several different appliances from a number of apps on your smart phone. But now you’ll be able to do multiple things at once with the press of just one button. Imagine turning on the sound system, instantly tuning into your favourite streaming service and getting the lighting just perfect all at once.

Even devices that are usually used entirely separately can be integrated into a smart home. For example, if you smelled smoke in a smart home you could unlock the doors while turning off the air conditioner and doing whatever else it takes to ensure your safety all at once.

With decades of experience with smart home technology and home automation on the Gold Coast, Smart Home Design promises to provide the best, the most efficient and the most reliable smart homes on the market. find out more about our AV Care Plans at www.av.care