Putting the 'team' into interior design

For Nicole McKenzie, Director of Trinity Interior Design, the idea of individuals working together towards a common goal, lies at the heart of her business.

“Collaboration is key for us. Collaboration between ourselves, the client, architect, builder and the various contractors—everyone that makes up the project team. If a client can select not only the skill set and experience but like minds who embrace collaboration, then they are making a valuable investment in their project.

“The process of interior design is so much more than just ensuring the visual impact of the end product. It’s about maintaining the synergy between idea, concept and outcome while bringing forth all of those elements into a cohesive package. A total package that harnesses the expertise and input of each of the participants to not only achieve the desired result, but far exceed it.”

Trinity’s strength lies in adding value to the project team as a whole. Selecting finishes and fittings that meet a client’s aesthetic and practical brief, understanding the architectural detailing to ensure those elements work and, producing detailed interior CAD drawings for the builders to use during construction. This streamlines the entire process and assists by eliminating unnecessary communication errors.

Furthermore, through a high level of communication, Trinity will produce detailed schedules and cost estimates, while their experienced team manages every detail from procurement through to delivery of products to satisfy build programmes. As a result, Trinity becomes a valuable partner and fills an important role between the client, architect and builder in many instances. Nicole firmly believes that planning and preparation is key to success and that, when it comes to building a home, no one likes surprises.

“As many of our clients have built homes previously, they have a good understanding of the building process and all of the intricacies involved. However, we always reiterate to all of our clients (new and old) that the best time to contact an interior designer is at the initial design stage, when they have engaged with an architect.

“So many decisions need to be made at the initial design stage that having a good relationship with your architect is paramount to the success of the project. It doesn’t end there though, as numerous decisions need to be made regarding the interior design aspects of the project. If these decisions can be made at an early stage then there is a high chance of success. That’s why the Trinity team has worked hard over the past 14 years to build trusted relationships with architects so that clients have peace of mind and assurance their project will fulfill their brief and expectations.”

While Nicole says it’s important for all members to be on board from the beginning, she is all too aware that it isn’t always practicable. She is proud of the fact that her team has the expertise, flexibility and adaptability to join a project at any stage and still achieve a cohesive result.

“We are very considerate of the time and process that may have gone into a project before we come on board, which again is why it is important to work closely with the client and their architect to understand the brief and the journey travelled to that point. At that stage, we then dovetail in behind the architect to bring a fresh perspective to the scheme and carry out a detailed examination of the design, preferably prior to consent being sought.

“Ours is a very systematic approach and we are happy to take on as much or as little as the client requires. Some architects are hands-on with the interiors process, however, for those who are not, we are happy to come on board to identify and fill the gaps where needed—whatever works for the client and their project.

“At Trinity, we’re focused on bringing a structured approach to the deliverables of each project, of being detail-oriented and ensuring clients have a full understanding of what they’re going to receive for their investment.

“Which is why it’s so important for us to be there at an early stage, as that allows us to produce a clearer cost estimate because the project is being managed right from the beginning, which in turn gives the client peace of mind. The further along the project is before we, or any interior designer comes on board, the less options there may be for products or manufacturers, which can result in delays in supply and higher costs.”

Nicole describes the process as being an educational one for first-time clients as they often haven’t considered aspects such as lead times and how these can impact cost and completion dates. This can ultimately lead to less-than-satisfactory decisions having to be made in order to bring a project in on time and budget. Preparation is key.

“There are so many nuances involved that it can be overwhelming for clients. However, that’s why we’re able to do what we do; we understand the process because many of us in the team have been through it ourselves. We’ve experienced the same process our clients go through from engaging an architect, selecting a builder and managing the build costs along the way.”

When a client chooses Trinity Interior Design, each facet of the business is put to their use, says Nicole, although the client is rarely aware of this.

“Clients meet with me for an initial consultation at which we discuss the scope of the project, their requirements, timeframe and budget. Following the consultation, a detailed cost estimate is produced and once approved by the client, one of our designers takes on the project right through to completion. Throughout the project, the designer is assisted by our design support and administration staff, ensuring a seamless experience and one-on-one connection for the client.”

Learn more about working with Trinity Interior Design.